Don’t know? Just say, “No!”

There seems to be a pervasive attitude in tech support circles … among administrators … indeed, the human condition. If we don’t know about something – have never thought about the concept – don’t want to change … we just say

I hear about this happening in many K-12 schools (and some community colleges) when it comes to access to online tools. I am very blessed to be at a university that has an o...