SnapNames: Apologies Shouldn’t Be Conditional, Especially When You Steal From Customers

Earlier this week the domain name industry was rocked by a shill bidding scandal at SnapNames. The company made the right early moves by admitting the problem and promising refunds, plus interest, to customers. Now, though, they are forcing customers to release them from liability to get the refund. We think this this is a mistake.

SnapNames acquires expiring domain names from registries and then...