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COM 597 - Design Interaction - SERVICE ENVY: devCentral (AT&T) 11/15/09
Sunday, November 15, 2009Service design, according to the team at Live | Work, “is the design of intangible experiences that reach people through many different touch-points, and that happen over time.” (Moggridge, 420). Service envy is a quality possessed by those compa...
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